How the 24-Hour Nurse Line and Blue Cross Online Visits℠ Work

Did you know that at any time, day or night, you can talk to a health care professional about any medical concerns from the comfort of your home? There are two services offered by Blue Cross Blue Shield of Michigan exclusively for members: a 24-Hour Nurse Line and Blue Cross Online Visits℠. Both of these resources can help answer your questions and offer solutions if your primary care doctor isn’t available. Here’s a little more about how they work:

24-Hour Nurse Line

Blue Cross Blue Shield of Michigan and Blue Care Network members have access to our 24-Hour Nurse Line, which is a free and confidential service that connects you with a registered nurse. If you or a family member isn’t feeling well and have questions about what to do, the nurses are able to provide you with professional advice. The nurse line can help you determine the appropriate next steps for you and your family.

You can access the nurse line at no cost to you by calling 1-800-775-2583 for Blue Cross PPO members and 1-855-624-5214 for Blue Care Network HMO members. Adding the number to your phone contacts keeps the nurse line handy for when you need it.

Blue Cross Online Visits℠

If your primary care physician isn’t available, you can “visit” a board-certified doctor on your smart phone, tablet or computer. This online virtual doctor’s visit makes it easy for you or your family to get a quick consultation, whether you’re away on vacation or at home in bed. The doctor can write prescriptions and will share a summary of the virtual visit with your primary care doctor. The best part: The entire appointment takes approximately 10 minutes. Visit bcbsm.com/findcare to learn how to sign up.

Photo: Peter Bernik

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    1. Hi Rosalia, Thanks for the question. Visits are $49 or less, based on your plan coverage, copayment, coinsurance and deductible. If you have a plan with a copay, it’s generally equal to or less than what you pay for a primary care office visit. There’s no cost to enroll on bcbsm.amwell.com and no monthly fee. Hope this helps! – Taylar

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